Returns-&-Exchanges

ONLINE Returns & exchanges

We understand that you may need to exchange or return an item. Please retain original packaging and contact sales@lakelite.com with order number & details of what you would like to do.

  • 1-30 Days (0% / No Restocking Fee)
    • Returns must not be damaged or weathered.
  • 31-45 Days (15% Restocking Fee)
    • Returns must not be damaged or weathered.
  • 45-60 Days (30% Restocking Fee)
    • Returns must not be damaged or weathered.
  • >61-Days: No Refund

Used & weathered items will be evaluated and subject to additional fees or rejection.

Shipping costs (if any) are not reimbursed or refunded. Refunded amount is based on product purchase price, excluding shipping charges (if any).

Shipping costs for returning merchandise to Lake Lite is the responsibility of the consumer.

Return or Exchange by mail on your own

Mail the item via a service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid. LAKE LITE INC. will NOT accept any COD deliveries or shipments.

 

U.S. Returns Address
LAKE LITE INC.
100 Industrial Dr.
Avilla, IN 46710

 

 

Defective Merchandise

LAKE LITE INC. will return, replace or exchange any defective merchandise purchased through our website or any of our affiliated retail outlets within the warranty period. If the items are found to be defective a reimbursement and or credit will be applied to your account, order, replacement, or upgrade including the shipping cost reimbursement. LAKE LITE INC. may provide you with a pre-paid return shipping label. Items must be in the condition in which they were purchased. LAKE LITE INC. will NOT reimburse or replace items purchased via 2nd hand outlets such as garage sales, yard sales, eBay, and or other similar 2nd hand outlets.

 

U.S. Returns Address

LAKE LITE INC

100 Industrial Dr.

Avilla, IN 46710

 

Please provide as much of the following information with your return

  1. Order Number
  2. Name
  3. Address
  4. Phone Number
  5. Items being returned
  6. Reason for return

 

Refunds will be issued back via the original payment method.